Refund policy

At TrueCanvas, we want you to feel confident when shopping with us. If your purchase does not meet your expectations, eligible products may be returned within 30 days in accordance with this Return & Refund Policy.

1. 30-Day Return Period

Customers may request a return within 30 days of receiving their order.

To qualify for a return, the product should generally:

Be returned in substantially the same condition in which it was received;
Include the original components and accessories supplied with the product; and
Be accompanied by proof of purchase or sufficient order information for us to locate the transaction.

Reasonable inspection of a product after delivery will not automatically make it ineligible for return.

2. Free Returns

TrueCanvas provides free returns for eligible products within the 30-day return period.

Before sending a product back, please contact us at support@TrueCanvas.site. Our customer support team will review your request and provide the appropriate return instructions.

Please do not send products to our business address without first receiving return instructions. The appropriate return destination may vary depending on the order and fulfillment location.

3. Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If an item arrives damaged, defective, incomplete, or materially different from what you ordered, contact us as soon as reasonably possible. Include your order number, a description of the issue, and photographs where appropriate.

After reviewing the claim, we may offer a replacement, refund, or another appropriate resolution depending on the circumstances.

4. Refunds

Once an approved return is received and reviewed, we will notify you of the status of your refund.

Approved refunds are issued to the original payment method used for the purchase unless otherwise required by applicable law.

The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, payment processor, and country.

5. Order Cancellations

If you wish to cancel an order, contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before an order enters processing or shipment. Once an order has been processed or shipped, cancellation may no longer be possible, but you may request a return after receiving the order in accordance with this policy.

6. Exchanges

If you would like a different product or variation, please contact our support team. Depending on availability and fulfillment circumstances, we may recommend returning the original item for a refund and placing a new order.

7. Return Abuse

We reserve the right, to the extent permitted by applicable law, to refuse returns involving suspected fraud, deliberate product damage, or material abuse of our return program.

Nothing in this policy limits any mandatory consumer rights available under applicable law.