Terms of service

These Terms of Service govern your access to and use of TrueCanvas.site and purchases made through our online store. By accessing our website or placing an order, you agree to these Terms, subject to any rights that cannot legally be excluded.

1. Online Store

TrueCanvas operates TrueCanvas.site as an online retail store offering decorative trays, wooden and woven organizers, tabletop accessories, home organization products, and related goods.

We reserve the right to update our product selection, website content, pricing, promotions, and availability from time to time.

2. Eligibility

By using our website and making a purchase, you represent that you are legally capable of entering into the transaction or are using the website with the authorization of a parent or legal guardian where required.

You may not use our website or products for unlawful or unauthorized purposes.

3. Product Information

We make reasonable efforts to present product descriptions, measurements, materials, photographs, and other information accurately.

However, actual product colors and appearance may vary slightly due to lighting, photography, manufacturing variations, and differences between device displays.

Measurements may also be subject to reasonable manufacturing tolerances.

4. Prices and Payment

Prices displayed on TrueCanvas.site are subject to change without prior notice.

The final amount payable will be presented during checkout before the order is submitted. Applicable taxes, duties, or other charges will be handled as indicated at checkout or as required by applicable law.

Customers agree to provide accurate and authorized payment information when completing a purchase.

5. Orders

Submitting an order does not necessarily guarantee acceptance. We reserve the right to refuse or cancel an order where reasonably necessary, including in cases involving:

Incorrect pricing or product information;
Product unavailability;
Suspected fraud or unauthorized payment activity;
Errors affecting the transaction; or
Legal or regulatory requirements.

If payment has already been collected for an order that we cancel, the applicable amount will be refunded.

6. Shipping

TrueCanvas offers free worldwide shipping.

Our estimated delivery timeframe is 7–10 days. Delivery estimates are provided in good faith but are not absolute guarantees. Delays may occur due to customs procedures, carrier disruptions, severe weather, holidays, incorrect delivery information, or circumstances outside our reasonable control.

Please see our Shipping Policy for additional details.

7. Returns and Refunds

Eligible purchases may be returned within 30 days of delivery, with free returns provided in accordance with our Return & Refund Policy.

Our policies do not restrict statutory consumer rights that apply to your purchase.

8. Intellectual Property

Unless otherwise stated, the website design, written content, branding, graphics, and other materials created for TrueCanvas are owned by or licensed to TrueCanvas and are protected by applicable intellectual property laws.

You may not reproduce, distribute, commercially exploit, or republish protected website materials without authorization.

9. Prohibited Activities

Users must not attempt to:

Interfere with the security or normal operation of the website;
Introduce malicious software or harmful code;
Obtain unauthorized access to accounts or systems;
Use the website for fraudulent activity; or
Violate applicable laws or third-party rights.

10. Third-Party Services

Certain parts of our website may rely on third-party providers, including payment processors, shipping carriers, analytics services, and ecommerce infrastructure.

Their services may be subject to their own applicable terms and policies.

11. Limitation of Liability

To the maximum extent permitted by applicable law, TrueCanvas will not be liable for indirect, incidental, special, or consequential losses arising from use of the website or products where such liability may lawfully be limited.

Nothing in these Terms excludes or limits liability or consumer rights that cannot legally be excluded or limited.

12. Changes to These Terms

We may revise these Terms when necessary to reflect changes to our services, business practices, or applicable requirements. Updated Terms will be published on this page with a revised "Last Updated" date.