Shipping policy

TrueCanvas is committed to providing straightforward and convenient shipping for customers around the world.

1. Free Worldwide Shipping

We provide free standard shipping worldwide on all orders placed through TrueCanvas.site.

There is no minimum purchase amount required to qualify for our standard free shipping offer.

2. Estimated Delivery Time

Our estimated delivery timeframe is:

7–10 days

The estimated timeframe begins after applicable order processing and represents our normal delivery expectation. Actual delivery times may vary depending on the destination and circumstances affecting the carrier network.

3. Order Processing

After an order is submitted, it may undergo payment verification, order confirmation, preparation, and fulfillment before being handed to the applicable shipping carrier.

Orders placed during weekends, public holidays, or unusually busy periods may require additional processing time.

4. International Orders

TrueCanvas ships internationally. Depending on the destination, international orders may be subject to customs inspections or other local import procedures.

Any mandatory taxes, duties, customs charges, or similar government-imposed fees will be handled as indicated during checkout or according to applicable local requirements.

5. Delivery Delays

Although our typical estimated delivery timeframe is 7–10 days, occasional delays can occur due to circumstances such as:

Customs processing;
Carrier network disruptions;
Severe weather or natural events;
Public holidays;
High seasonal shipping volume;
Incorrect or incomplete delivery information; or
Other circumstances outside our reasonable control.

If you believe your shipment has been significantly delayed, contact our support team for assistance.

6. Incorrect Shipping Information

Customers are responsible for reviewing their shipping details carefully before completing checkout.

If you notice an error in your address, contact support@TrueCanvas.site as soon as possible. We cannot guarantee that an address can be modified once an order has entered fulfillment or has been shipped.